How to order

 

How to order

1. Click on "To The Webshop". Choose the category and product that you are interested in. Specify the quantity and size (where applicable). Click on "Add to cart".
The items you have chosen for purchase will be sent to, and shown, in your shipping cart.

 

2. The shopping cart will show the items you have chosen, and their price.
a) If you want to change or delete an item, you can do it from here. You may also continue to shop from here.
b) When you have finished shopping, you can click on "Proceed to checkout".

 

3. On the checkout page, you can see your complete order. From here you can send message to saler, if you want to add information about yor order.

 

4. The shipping method is by Bring Parcels and is free within Sweden.

 

5. Select how you would like to pay for your order. Read more here:

a) Klarna - Divide your payment.

b) Klarna - Bill, pay in 14 days.

 

5. You will now need to register some personal details and accept the
"Terms & Conditions" to complete the order. Then click on "Complete purchase".

 

6. If you have any questions, please contact our Customar Service +46 8 667 12 00.

 

Stackelberg Shop hope that you will be satisfied with your order!


Age limit for orders

Customers under 18 must have guardian's permission to place orders with us.

Payment by Klarna
Stackelberg Shop uses payment by Klarna. Read more about Klarna here.

Delivery


Method of delivery
We cooperate with Bring Parcels in the Nordic countries. Free delivery and returns within Sweden.


Deliveries in Sweden

The delivery date is of 3-10 days, depending on availability. Longer delivery times than specified may occur during periods when we have a particularly high number of orders or delays from the manufacturer, for example.


Deliveries to Norway, Finland, Denmark
Delivery times are around 3-10 days, depending on availability.
Longer delivery times than specified may occur during periods when we have high load due to high order entry, inventory or delays from the manufacturer etc.

 

Force majeure

If Stackelberg Shop fails to comply with the agreement, because of unusual adverse circumstances outside of its control, due to force majeure (e.g. strikes, civil unrest, war, natural catastrophes, such as earthquakes, volcanic action and other similar matters) then Stackelbergs Shop can not be held responsible.

 

 

Exchanges, Returns & refunds 

Cancellation
As a customer you have the right to cancel your order up until the day the order is sent out.

 

Cancellation & returns
Customers have the right to return the purchase within 14 days.
This right applies only when the goods and packaging are returned in the same state as when received. The product should not be used and the package must be opened with care. Repayment will be made as soon as the product is received and approved.
Refund is made within 30 days.

Claims, conditions and cancellation
To return a faulty or defective product please contact us immediately.
We will send you a new product with no extra shipping charge, provided that the goods are available. If we are unable to replace the product, we will refund your purchase once we have received back the defective item.
For the return of defective merchandise you will receive a shipping label with prepaid postage. To register your complaint you must contact the company/customer services and state the order number and reason for complaint.

 

General Conditions For Private Customers


We comply with the Swedish Consumer Agency rules for distance selling.

 

 

Read more:

http://www.konsumentverket.se/

 

 

Questions?

If you have questions you are always welcome to call our costumar service at +46 8 667 12 00

Privacy policies


Stackelberg Shop are committed to protecting customer's privacy and personal data

In order to shop with us, you must enter data in all fields that are required for customer registration. If we do not have your email address we can not send an order confirmation and we can not notify you about any known delays, or if any part of your order can not be delivered.
The personal information you provide to us is used for order and payment processing, to ensure our service functions as effectively as possible. The information is not passed to any third party.


You can at any time, after an order is completed, ask us to remove your information from our data base.

 

What is the data used for

We collect the data in order for us to fulfil the purchase made by you online.
It is also used in order to notify you of important information about your payment and order. If we in any way have a problem with delivering a purchased item, we will use the information to contact you.
We will also send you information of new collections, promotions and special offers.
If you do not wish to receive this kind of information, it is always possible for you to unsubscribe from our mailing list.
As a customer you always have the right to find out what personal data is held by us, and what it is used for. If you have any questions regarding our privacy policy, or your personal data, please contact our customer services at +46 8 667 12 00.

 

Who has access to the data
We will never forward your data to a third party, except in cases when the data is needed to complete an order. When we forward data to complete an order we only share the information needed for that particular purpose, e.g. as payment information to the card issuer, or your name and address to the shipping company.

Credit/debit card information
In order to make purchases secure, we work with an authorised payment partner, Klarna. Read more about: Klarna